Operational Support Specialist

Join us to build the best universal bank!

As an Operational Support Specialist / Junior Business Analyst, you will play a key role in ensuring that our Internet Bank products continue to evolve while delivering an excellent customer experience every day.

You will support the product team by driving smaller business developments, maintaining product documentation, coordinating user acceptance testing activities, analyzing customer and business needs, and helping transform ideas into solutions. This role offers a unique opportunity to gain hands-on experience in product development, business analysis, digital banking, and stakeholder management.

How do you create value?

• Own and coordinate smaller development and maintenance requests, ensuring they are delivered within agreed timelines and quality standards.

• Gather, analyze, and document business and user requirements for product improvements and development initiatives.

• Translate business needs into clear user stories and requirements that enable efficient delivery by development teams.

• Ensure backlog items are well-defined, properly prioritized, and ready for implementation.

• Validate delivered solutions against acceptance criteria and confirm they solve the intended business problem.

• Collect and analyze customer feedback, user behavior, and market insights to identify opportunities for product improvement.

• Support product scalability by considering both business and technical perspectives when defining requirements.

• Keep product documentation accurate, complete, and up to date.

• Monitor the live environment, proactively identifying usability issues, process inefficiencies, and opportunities for enhancement.

• Benchmark digital banking solutions and market trends to identify quick-win improvements and competitive advantages.

You are a true expert in the team when

• Understand how customer needs, business goals, and technical capabilities connect.

• Can quickly identify the root cause behind a problem and propose practical solutions.

• Consistently turn vague ideas into clear, structured requirements.

• Take ownership and ensure that tasks are followed through from idea to implementation.

• Build trusted relationships with stakeholders across business and technology teams.

• Communicate complex topics in a simple and understandable way.

• Are detail-oriented without losing sight of the bigger business objective.

• Proactively identify opportunities to improve processes, products, and customer experience.

• Balance competing stakeholder interests while keeping customer value at the center of decision-making.

You are a true expert in the team when

• Understand how customer needs, business goals, and technical capabilities connect.

• Can quickly identify the root cause behind a problem and propose practical solutions.

• Consistently turn vague ideas into clear, structured requirements.

• Take ownership and ensure that tasks are followed through from idea to implementation.

• Build trusted relationships with stakeholders across business and technology teams.

• Communicate complex topics in a simple and understandable way.

• Are detail-oriented without losing sight of the bigger business objective.

• Proactively identify opportunities to improve processes, products, and customer experience.

• Balance competing stakeholder interests while keeping customer value at the center of decision-making.

Our expectations for you:

• Previous experience in operations, business support, business analysis, product support, project coordination, banking operations, or a similar role.

• Strong analytical thinking and problem-solving skills.

• Ability to gather information from multiple stakeholders and convert it into clear requirements.

• Excellent organizational skills and ability to manage multiple tasks simultaneously.

• Strong communication and stakeholder management skills.

• Comfortable working with data, reports, and analytical tools.

• Ability to facilitate meetings, workshops, and cross-functional discussions.

• High attention to detail and commitment to quality.

• A proactive mindset and willingness to challenge existing ways of working.

• Fluency in English, both written and spoken.

Why join us ?

• Gain hands-on experience in both business analysis and digital product development.

• Work closely with product managers, developers, designers, and business stakeholders across the organization.

• Have a direct impact on the future development of our Internet Bank and customer experience.

• Learn how large-scale digital banking products are built, maintained, and improved.

• Develop skills in product management, business analysis, stakeholder management, and data-driven decision making.

• Be part of a collaborative team where initiative, ownership, and continuous improvement are valued.

• Enjoy flexibility, professional growth opportunities, and a supportive working environment.