Cross-Border Customer Manager (German speaker)

Join us to build the best universal bank!

Bigbank is an Estonian bank with a strong international presence, operating across nine markets. We are expanding beyond lending into everyday banking, with the ambition to become a leading universal bank in our region.

What makes this journey unique is the opportunity to build core banking services from the ground up – using modern technologies and a next-generation platform, without the constraints of legacy systems.

If you are motivated by building something real, taking ownership, and making an impact, join us and help shape the future of everyday banking.

What you'll do

• Deliver outstanding customer service

  • Serve customers via phone and email in a professional, friendly, and efficient manner.

  • Provide expert guidance on Bigbank's products and services.

  • Manage customer relationships and market portfolio according to established guidelines.

  • Ensure the accuracy and timeliness of customer documents, processes, and operations.

  • Maintain and improve customer communication templates and service processes.

  • Identify opportunities to enhance customer satisfaction and operational efficiency.

• Contribute to an exceptional customer experience

  • Understand customer needs and turn feedback into actionable improvements.

  • Participate in the development of new processes, products, and working instructions.

  • Support customer experience initiatives and strategic projects.

  • Assist with onboarding and training new team members.

What we're looking for

Experience

• Previous experience in customer service, banking, financial services, or a similar customer-focused role is an advantage but not a must.

Skills and competencies

• B2 level or above proficiency in German and English*,* both written and verbal.

• Strong customer-centric mindset and problem-solving abilities.

• High level of initiative, ownership, and responsibility.

• Comfortable working independently as well as collaboratively within a team.

• Strong attention to detail and accuracy.

• Good computer skills and enthusiasm for learning new technologies and tools.

• Ability to identify opportunities for process improvement and customer experience enhancements.

Why join Bigbank?

• Be part of an international and fast-growing financial institution.

• Work in a collaborative and supportive cross-border team.

• Make a direct impact on customer satisfaction and business growth.

• Opportunities for professional development and learning.

• A dynamic environment where your ideas and initiatives are valued.