Business Analyst

Join us to build the best universal bank!

Join us in building the best everyday bank. We are transforming banking services and creating solutions that make our customers' financial lives simpler, faster, and better.

As part of the Internet Bank team, you will help shape the digital experience that many customers associate with our bank. Every change we make is visible to customers and influences how they perceive us. We believe great digital experiences build trust, and in banking, trust is everything.

How do you create value?

• You help shape the Internet Bank used by thousands of customers every day.

• Identify business opportunities, pain points, and improvement areas and transform them into meaningful digital solutions.

• Translate business needs into clear requirements, user stories, and process improvements that development teams can efficiently implement.

• You work closely with business stakeholders, developers, and testers to deliver intuitive and reliable banking experiences.

• You ensure that new features solve real customer problems while supporting business objectives.

• Analyze business processes and propose innovative, customer-centric solutions that improve efficiency and user experience.

• Drive initiatives from idea to implementation, ensuring solutions deliver measurable business outcomes.

• You contribute to creating a digital banking experience that strengthens customer trust and loyalty.

You are a true expert in the team when

• You understand both customer needs and business objectives and can translate them into practical digital solutions.

• You can turn complex ideas into simple and intuitive customer experiences.

• Ask the right questions to uncover root causes rather than symptoms.

• Communicate confidently with stakeholders at all organizational levels.

• You understand that every change in the Internet Bank directly impacts our customers and represent their perspective in every discussion.

• You can navigate ambiguity and transform it into well-defined requirements and actionable outcomes.

• You bring structure, clarity, and momentum to initiatives, even when requirements evolve.

• You continuously seek better ways to improve our digital customer experience and create measurable business value.

Our expectations for you:

• Previous experience as a Business Analyst, System Analyst, Product Analyst, or in a similar role.

• Strong analytical and problem-solving skills with a structured approach to work.

• Experience gathering, documenting, and managing business requirements.

• Excellent communication and stakeholder management skills.

• Ability to facilitate discussions, workshops, and stakeholder alignment sessions.

• Excellent verbal and written communication skills in English.

• Experience working with customer-facing digital products or services.

• Experience with tools such as Jira and Confluence is an advantage.

• Experience in banking, fintech, or another regulated industry is considered an advantage.

• Relevant education in Business, Economics, IT, or a related field is welcome, but practical experience and a proven track record matter more to us.

Why join us ?

• Be part of a team that is building the future of banking.

• Work on initiatives that have a visible impact on customer experience and business growth.

• Collaborate with talented professionals across business and technology.

• Have real ownership and influence over important decisions and solutions.

• Enjoy a culture that values trust, initiative, and continuous improvement.

• Develop your expertise in a highly dynamic and international banking environment.

• Flexible and hybrid ways of working.

• Competitive compensation and benefits package.

• Opportunities for professional growth and career development.