Join us to build the best universal bank!
Bigbank is an Estonian bank with a strong international presence, operating across nine markets. We are expanding beyond lending into everyday banking, with the ambition to become a leading universal bank in our region.
What makes this journey unique is the opportunity to build core banking services from the ground up – using modern technologies and a next-generation platform, without the constraints of legacy systems.
If you are motivated by building something real, taking ownership, and making an impact, join us and help shape the future of everyday banking.
How do you create value?
Deliver fast, accurate, and customer-focused support in all card-related topics (transactions, card usage, technical problems).
Ensure smooth daily operations, minimizing customer impact and preventing escalations.
Identify recurring issues and proactively suggest improvements to products, processes, or systems.
Act as a bridge between customers, operations, IT, and product teams, ensuring issues are resolved end-to-end.
Support product success by providing feedback on customer experience and real-life usage.
Educate stakeholders on cards topic and analyze cards metrics.
You are a true expert in the team when
You deeply understand card products, transaction flows (authorization, clearing, settlement), and customer journeys.
You can independently handle complex cases (e.g., declined transactions, chargebacks, fraud scenarios).
You know internal processes, systems, and partners (e.g., processor/vendor interactions) and use them efficiently.
You are the go-to person for colleagues when they need help or clarification.
You can translate technical issues into simple customer-friendly explanations.
You continuously improve your knowledge and stay up to date with system adjustments and changes.
Our expectations for you:
Provide professional, timely, and high-quality support to customers and internal stakeholders.
Maintain strong attention to detail and accuracy, especially in financial and customer data handling.
Follow all compliance, security, and operational procedures strictly.
Be proactive: raise issues, suggest improvements, and prevent problems before they impact customers.
Collaborate effectively with teams across countries and functions (operations, product, IT).
Demonstrate customer-centric mindset, accountability, and reliability in daily work.
Contribute to a positive team culture by sharing knowledge and supporting colleagues.
